FAQ

About NovaTCG

     NovaTCG is an online card shop specializing in selling Japanese and English Weiss Schwarz cards. It was founded in 2018 by two Weiss Schwarz players from Southern California with the goal of creating a one stop shop where players around the world can easily access information, purchase Weiss singles at fair prices, and learn about the game all in one convenient location. We strive to provide a professional, fast and pleasant customer experience.

Frequently Asked Questions

I forgot a card, can I add it to my order?

Yes, if you place another order and we haven’t shipped out your previous package yet we will consolidate your orders. Additional shipping fees for multiple orders are not refunded and considered a part of the handling fee.

Do you buy singles?

Yes we do! We buy back Japanese Weiss singles, send inquiries to our email or message us on our Facebook page.

Do you ship internationally?

Yes, we ship international and we are happy to do business with international folks!

How long will shipping take?

We typically ship out orders the day after they are received, but please allow for up to 3 business days in certain cases such as when order load becomes heavier. After that, the time is dependent on the shipping option used. Our most popular and affordable shipping option is USPS First Class. For domestic orders, this option usually takes about 3-4 business days, but can be longer or shorter depending on your proximity to our shipping location and how busy the postal service is. If you are in a rush, you may opt for Priority Mail, which will typically take 1-3 business days.

Any orders that contain Pre-Orders will ship when ALL items become available. For example if you cart singles and a pre order or multiple pre orders you will receive the entire order once all items are available. If you would like items as soon as they are available we recommend making separate orders.

International shipping will typically take 1-2 weeks, although these times can be affected by the postage services of the receiving country.

How long does transit take?

Shipping can sometimes take longer, especially during peak seasons. However, all our shipping options offer some form of package tracking, so you can check the shipping progress of your parcel. We typically send out a shipping confirmation with tracking information to your email address within a few days of your order. If you cannot find your tracking information, feel free to contact us for help.

INTERNATIONAL CUSTOMERS: We are NOT held accountable for lost packages.

UPDATE: As a result of the COVID-19 pandemic international orders should expect additional transit times.

Contact

Need help? Got any questions?
Email: service@novatcg.com
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