FAQ

About NovaTCG

     NovaTCG is an online card shop specializing in selling Japanese and English Weiss Schwarz cards. It was founded in 2018 by two Weiss Schwarz players from Southern California with the goal of creating a one stop shop where players around the world can easily access information, purchase Weiss singles at fair prices, and learn about the game all in one convenient location. Although this website is fairly new, we are experienced sellers who have been selling both Weiss Schwarz singles and sealed for 4+ years on eBay as well as through the Facebook communities. We strive to provide a professional, fast and pleasant customer experience.

Frequently Asked Questions

 

Do you ship international?

Yes, we ship international and we are happy to do business with international folks!

How long will shipping take?

We typically ship out orders the day after they are received, but please allow for up to 3 business days in the case order load becomes heavier. After that, the time is dependent on the shipping option used. Our most popular and affordable shipping option is USPS First Class. For domestic orders, this option usually takes about 3-4 business days, but can be longer or shorter depending on your proximity to our shipping location and how busy the postal service is. If you are in a rush, you may opt for Priority Mail, which will typically take 1-3 days.

International shipping will typically take 1-2 weeks, although these times can be affected by the postage services of the receiving country.

I placed an order over a week ago but I have not received my parcel yet. What do I do?

Shipping can sometimes take longer, especially during peak seasons. However, all our shipping options offer some form of package tracking, so you can check the shipping progress of your parcel. We typically send out a shipping confirmation with tracking information to your email address within a few days of your order. If you cannot find your tracking information, feel free to contact us for help.

INTERNATIONAL CUSTOMERS: We are NOT held accountable for lost packages.

I forgot a card, can I add it to my order?

Yes, if you place another order and we haven’t shipped out your previous package yet we will consolidate your orders.

I’m on a budget but I still want to play, what options do I have?

Don’t worry, we got you covered. We typically list at prices that are equal or cheaper than other card shops. We typically announce our sales promotions on our Facebook Page. To keep track of new deals be sure to Like our Facebook page, and you will be notified whenever we have a new sales promotion.

Do you buy list singles?

Yes we do! We buy back both Japanese and English Weiss, send inquiries to our email or message us on our Facebook page.

 

 

Contact

Need help? Got any questions?
Email: service@novatcg.com
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